Privacy Policy
Who we are
Irina Jurāne (self-employed individual, registered with the Latvian State Revenue Service VID as saimnieciskās darbības veicējs), registered under number 30098812186, with its registered office at Ošu krasti, Tīnūžu pagasts, Ogres novads, LV-5015, Latvia, trading as VoltAmpix, is the controller for the processing described in this policy.
Privacy contact: info@voltampix.com
We have not appointed a data protection officer; this is not required for an organisation and processing scale such as ours. Privacy queries are handled directly by the owner.
Two roles
For your account, your cases and our website we are the controller.
If you upload information about other people — for example the name of your electrician in a case description, or a person who happens to appear in a photograph — you decide what to share, and for that information we act on your instructions. Our Data Processing Agreement covers this and is available on request via info@voltampix.com.
What data we process
— Account data: email address, company name, hashed password, and your country and VAT number if you give them. Legal basis: performance of contract (art. 6(1)(b) GDPR).
— Case data: photographs, documents, descriptions and measurements you send, equipment details, the AI output, the expert's questions and answers, and the case status. Legal basis: performance of contract.
— Equipment register: equipment details, locations and maintenance dates you save. Legal basis: performance of contract.
— Equipment risk check: your two answers per equipment item (what stops if it fails, whether a spare is on site), the lifecycle status you last saw in the app, and whether you want status-change emails. Legal basis: performance of contract.
— Share links: when you share a case or your equipment risk list with your electrician or someone else, the link, its expiry date, the note you add for them, and when and how often the link was opened. Anyone who has the link can see what you shared until it expires or you switch it off. Legal basis: performance of contract.
— Information from your electrician: when someone replies through a share link, the name and company they give, their note and the photos or PDF files they send. We pass it to you and to the expert. Legal basis: legitimate interest (art. 6(1)(f) GDPR) in completing the work you asked for; the sender is told this on the share page.
— Outcome check: about 30 days after an answer we may email you once to ask whether the problem was fixed. Your result, rating, optional text, optional permission to publish and how you want to be described are stored with the case. We publish text only with your permission and without your name or company name; you can ask us to remove it at any time. Legal basis: legitimate interest (art. 6(1)(f) GDPR) in improving the service; publishing: your consent (art. 6(1)(a) GDPR).
— Founding 20 feedback: if your case is one of our free Founding 20 cases, the rating, the sentence of feedback and the optional description of your role that you give us after the answer. Legal basis: performance of contract (the feedback is what we ask in return for the free case). Publication on voltampix.com only with your consent (art. 6(1)(a) GDPR).
— Payment data: name, billing address, VAT number and transaction status. We do not receive or store full card details. Legal basis: performance of contract and our statutory bookkeeping duty.
— Safety confirmations: each time you confirm the safety notice before a Failure Scan or a case, the version of the notice, the date and time, and the scan or case it belongs to. Legal basis: legitimate interest (art. 6(1)(f) GDPR) in being able to show what was confirmed if our advice is ever disputed.
— Usage and technical data: IP address, session token, timestamps, rate-limit counters, error logs. Legal basis: legitimate interest (art. 6(1)(f) GDPR): security, abuse prevention, cost control.
— Enquiries: what you type in the enquiry form on voltampix.com and your emails to us. Legal basis: performance of contract or steps before a contract; legitimate interest for general questions.
— Website analytics: only on voltampix.com and only if you accept analytics — pages viewed, approximate location, device and browser type, how you arrived. Legal basis: consent (art. 6(1)(a) GDPR). See the Cookie Policy on voltampix.com.
We do not ask for special categories of personal data and the Service is not designed for them. Do not upload medical data, copies of identity documents or national identification numbers.
Photographs of installations may incidentally capture people. We process these only as part of the photograph; we apply no facial recognition or identification of individuals.
What we use your data for
— providing, maintaining and securing the Service;
— generating AI output at your request (equipment identification, failure triage, answers);
— preparing expert answers and quotes for your cases;
— sending functional emails: case updates, quotes, answers, maintenance reminders you set up, emails about lifecycle status changes of your equipment (you can switch these off), password resets, service notices;
— invoicing and administration;
— answering enquiries and support questions;
— detecting and preventing abuse and overload;
— improving the Service;
— asking for feedback on free Founding 20 cases and, only with your consent, publishing it.
We do not sell your data and do not use it for advertising or for profiling on behalf of third parties.
Artificial intelligence
When you submit a photograph or a question, that input is sent to our AI provider (Anthropic) to generate the output. Your input is not used to train that provider’s models. Processing takes place on the basis of performance of the contract.
The Service makes no automated decisions producing legal effects or similarly significant effects within the meaning of article 22 GDPR. AI output is preliminary; every paid answer is reviewed by a person.
Who we share data with (processors)
A data processing agreement is in place with each of the following service providers, or their standard processing terms apply.
— Bubble (Bubble Group, Inc.): application database and backend. Location: United States (AWS); Standard Contractual Clauses.
— Cloudflare, Inc.: API layer, website hosting, session security, rate limiting, and storage of case photos and files, case messages, maintenance plans, equipment risk check answers, share links and replies sent through them, safety confirmations, and feedback. Location: global network, EEA processing where possible; Standard Contractual Clauses.
— Anthropic PBC: AI analysis of photographs and questions. Location: United States; Standard Contractual Clauses; no training on customer input.
— Framer B.V.: hosting of the application interface. Location: EU (Netherlands).
— PDFMonkey: generation of PDF reports (expert reports and the Equipment Risk Report). Equipment Risk Report copies are deleted at PDFMonkey right after you download them. Location: EU.
— Resend: sending of transactional emails. Location: EU or United States depending on the sending region; Standard Contractual Clauses where outside the EEA.
— Formspree: delivery of the enquiry form on voltampix.com. Location: United States; Standard Contractual Clauses.
— Google Ireland Limited: website analytics on voltampix.com, only with your consent. Google may process data in the United States under its own safeguards. Without consent, Google’s tag may receive cookie-less signals that cannot recognise you across visits.
— Stripe: payment processing. Location: EU/USA; independent controller for payment data.
We may also share data with our accountant or advisers, with a local professional or supplier at your request, and with competent authorities where legally required.
For transfers outside the European Economic Area we rely on the European Commission’s Standard Contractual Clauses or on a valid adequacy decision.
Anonymised statistics
Anonymised, aggregated technical data may be used to improve the Service and to produce general guidance — for example, how often a given component type fails. Such data contains no personal data and is not traceable to you, your company, your sites or your installations.
Feedback and testimonials
If you give feedback on a free Founding 20 case, we use it to improve the Service. It stays private unless you tick the separate box that allows publication.
With that consent we may show on voltampix.com: your rating, your feedback text (we may correct spelling, never the meaning), the description of your role you chose to give, the month, and an anonymised summary of your case. We never publish your name, your company name, your email address or your photographs, and we review every text before it appears.
You can withdraw your consent at any time by writing to info@voltampix.com; we remove the published text within 5 business days. Deleting your account removes your feedback and any published text at once.
How long we keep data
— Account, case and equipment data: for as long as your account is active.
— Safety confirmations: for as long as your account is active; included in your data export.
— Founding 20 feedback: for as long as your account is active; published feedback until you withdraw consent or delete your account.
— Share links: until the link expires or you switch it off, plus 30 days. Replies and files sent through a share link stay with the case and are deleted with the case photos or your account.
— Outcome check answers: with the case, deleted with your account; published text until you ask us to remove it.
— After account closure: available for export for 30 days, then deleted.
— Backups: maximum 90 days, then overwritten.
— Invoices and accounting records: as long as Latvian bookkeeping law requires.
— Technical logs: maximum 12 months; usage counters 24 hours.
— Enquiries and support correspondence: 24 months.
— Website analytics: as set out in the Cookie Policy.
To have a case and its photographs deleted before then, email info@voltampix.com.
Security
Measures we apply include: encrypted connections (TLS), hashed password storage, signed session tokens with limited validity, server-side isolation ensuring each account can retrieve only its own data, rate limiting against abuse, encrypted storage of keys and secrets, and restricted access to production systems.
No service is entirely risk-free. If you discover a vulnerability, please report it to info@voltampix.com; we will respond and remediate as quickly as reasonably possible, and will not take legal action against reporters acting carefully and in good faith.
Cookies and local storage
The application at app.voltampix.com sets no tracking or advertising cookies. It stores only a functional session token in your browser’s local storage so that you stay logged in; deleting it logs you out. Strictly functional storage does not require consent.
The marketing site voltampix.com uses Google Analytics only if you accept it; see its Cookie Policy.
Your rights
You have the right of access, rectification, erasure, restriction of processing, data portability, and the right to object to processing based on legitimate interest. Where you have given consent, you may withdraw it at any time; this does not affect the lawfulness of processing before withdrawal.
Send requests to info@voltampix.com. We respond within one month. To prevent misuse, we may ask you to send your request from the email address of the account concerned.
If you are dissatisfied with how we handle your data, you may lodge a complaint with the data protection authority in the EU country where you live or work, or with the Latvian Data State Inspectorate (Datu valsts inspekcija, dvi.gov.lv). We would appreciate the chance to address it first.
Changes
We may update this policy. Material changes will be announced by email or in the Service at least 30 days in advance. The current version is always available at app.voltampix.com/privacy.
This policy is drawn up in English. Any translation is provided for convenience only; the English text prevails.